Dropped call(ers)

July 10, 2007


Anyone unhappy with cell phone customer service (that would be everyone) will get a kick out of this story.

From the article:

Sprint Nextel — the nation’s third largest cell phone provider — has decided to literally hang up on the 1,000 customers or so it deemed habitual complainers by canceling their accounts.

Sprint broke the news in a letter, telling these now-former customers that “the number of inquiries you have made to us during this time has led us to determine that we are unable to meet your current wireless needs … after careful consideration, the decision has been made to terminate your wireless service.”

Here’s the letter (click to enlarge):


How’s that for a fine fuck you very much.  Now that I think about it, what a great way to get out of your contract.


One Response to “Dropped call(ers)”

  1. Paul Says:

    Nothing surprises me anymore. Cell service is pretty poor in the US (especially compared to Europe).

    I created a site where people can log droppedcalls to try to at least have a voice about the level of service in their area.

    http://www.droppedcallr.com – in cases anyone is interested in adding to it or previewing where other people are having issues.

    There’s also more at my blog – http://droppedcallr.com/weblog


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